Support

Your Off-Grid Communication Companion — get help getting started, troubleshooting issues, and making the most of Socialmesh.

Getting Started

What is Socialmesh?

Socialmesh is a mobile app for communicating over Meshtastic mesh radio networks. It allows you to send messages, share locations, and stay connected without relying on cellular networks or the internet.

Requirements

iOS 15.0 or later / Android 8.0 or later
A compatible Meshtastic radio device (e.g., LILYGO T-Beam, Heltec V3, RAK WisBlock)
Bluetooth enabled on your phone

Quick Start Guide

Turn on your Meshtastic device and ensure Bluetooth is enabled
Open Socialmesh and tap "Connect Device"
Select your device from the list of available Bluetooth devices
Start messaging! You're now connected to the mesh network

Frequently Asked Questions

Connection Issues

Q: My device isn't appearing in the scan list

Ensure your Meshtastic device is powered on
Check that Bluetooth is enabled on your phone
Make sure no other app is connected to the device
Try restarting both your phone and the Meshtastic device

Q: I keep getting disconnected

Move closer to your Meshtastic device
Check the battery level of your device
Disable battery optimization for Socialmesh in your phone settings
Try "forgetting" the device in Bluetooth settings and re-pairing

Messaging

Q: My messages aren't being delivered

Check that you're connected to a Meshtastic device
Ensure there are other nodes within range
Messages may take time to propagate through the mesh network
Check that the channel encryption matches other nodes

Q: What do the message status icons mean?

Pending: Message queued for transmission
Sent: Message transmitted via radio
Delivered: Message acknowledged by the recipient's device (this confirms radio-level receipt, not that the message was read)
Failed: Delivery failed after retries

Premium Features

Q: What's included in each premium pack?

Pack	Features
Theme Pack	12 premium accent colors
Ringtone Pack	5,300+ RTTTL notification tones
Widget Pack	9 customizable dashboard widgets
Automations Pack	Custom triggers, actions & scheduled tasks
IFTTT Pack	Connect to 700+ apps via IFTTT webhooks

Q: How do I restore my purchases on a new device?

Open Socialmesh, go to Settings → Premium Features, and tap "Restore Purchases". Make sure you're signed into the same Apple ID or Google account used for the original purchase.

Maps & Location

Q: Why don't some nodes appear on the map?

Nodes only appear on the map if they have GPS enabled and have shared their location. Some nodes may have GPS disabled to conserve battery or for privacy reasons.

Q: How do I share my location?

Go to Settings → Position Settings and enable "Share Location". You can configure how often your location is broadcast and whether to include altitude.